March 15th, 2020
Dear Optiform Clients, Participants and Families,
Our response to COVID 19 (the Corona Virus)
We are aware that the information available about COVID 19 (the Corona Virus) can be frightening and upsetting and is changing quite quickly.
As public meetings cease and schools, workplaces and other institutions consider closure, we’ve been concerned about how to ensure that you can safely continue to access your therapy supports at Optiform.
As with all sections of the community Optiform have obligations that relate to the delivery of safe, quality supports and services, and the management of risks associated with these supports.
To reduce these risks, we will cease clinic-based therapy effective immediately.
The good news is that your Optiform appointments can go ahead.
However, to ensure your safety and ours, and do all we can to prevent the spread of COVID-19 your appointments will now take place via telehealth (on-line or over the phone)
Please do not come to Optiform’s clinic in Victoria Street – it will be closed from Monday 16th March, 2020.
How will my therapy take place if the clinic is closed?
We’ll come to you: via your computer screen or via phone! Your therapy supports will be provided, as scheduled, on-line.
Coming to the clinic entails risks to you, our staff and the community, and on-line appointments allow us to see and hear you face to face, and interact fully without risk.
Our staff will contact you before your next appointment, to assist you with the online system if required and explain the process.
Will all my scheduled appointments still go ahead?
Yes! But you and your therapist won’t meet at the clinic in Victoria St, we’ll see one another via tele-health (on the computer screen or over the phone) from the comfort of your home.
I don’t know how to set up on-line appointments
No need for you to worry, our reception staff will call and help you set everything up before your next scheduled appointment.
Why is Optiform taking this approach?
We want to continue to deliver safe, high quality therapy support services to you and do all we can to prevent the spread of COVID-19.
How long will these arrangements be in place?
We plan to continue with all scheduled appointments in our diary.
As soon as health and science experts assure us that it’s safe for you and our staff to reopen our clinic, we will resume clinic based sessions.
Is Optiform going to providing me with more information?
Yes! We’ll send you some resources about “therapy from home”.
I don’t think on-line therapy will work for me
If you decide that tele-practice will not work for you, we understand and we hope to see you when it is safe to resume clinic-based therapy again.
One of our staff, will call you before your next appointment is scheduled to make sure you’re all set up.
Thank you for your understanding regarding these changes, we look forward to continuing to provide you with the highest quality therapy support.
Meaghan and Andrew Sullivan and the team at Optiform