At Optiform, we focus on helping you to understand what support and services are available to you.

Our caseloads and waiting lists remain at capacity. You are welcome to complete our general enquiry form and we would also suggest contacting other local service providers.

You can also contact us by:

   Phone (03) 5334 4402
  Email reception@optiform.com.au

 Get Directions
109 Victoria Street
Ballarat East VIC 3350

 Get Directions
Ground Floor, 37 Albert Street
Sebastopol VIC 3356

Payment Options
Registered to provide services for people via Medicare, NDIS, TAC, DVA, Worksafe and Private Health Insurance.

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Enquiry Form

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ENQUIRIES (03) 5334 4402

Complaints and Disputes

Optiform welcomes our Participants to:

  • provide feedback
  • raise suggestions
  • seek to resolve complaints, and
  • commend good performance.

Optiform is committed to the continuous improvement that open communication provides and Optiform will not victimise complainants.

Optiform is committed to excellence in our practice, including to continuous improvement of the services that we provide to those we work with.  If you are concerned or want to provide feedback about any of Optiform’s services, please let us know.  You can do this via:

  • the hard copy form available in Optiform’s waiting room which you can then place in our feedback box on the desk at reception;
  • the feedback form on this page;
  • telephone;
  • email to Kate Wilson, who is our Complaints Manager. You can contact her at: feedback@optiform.com.au;
  • discussion with any of Optiform’s team.

If you’d like more detail about how we manage complaints and feedback, you’ll find it in our  Complaints Policy

Our Policy will also be provided to you in the Service Agreement Package and discussed with you prior to your engagement with the therapy team at Optiform.

If Optiform is unable to resolve a concern or complaint, a Participant may seek further support by contacting the NDIS Commission on 1800 035 544.

Feedback Form

At Optiform we want to hear your feedback so we can continue to improve the services we provide. Please feel free to leave blank any questions you are uncomfortable answering.

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