At Optiform we strive to provide you with the highest level of service and care. Our therapists prepare for each of our appointments thoroughly and limit the number of patients we see each day so that the services you receive are the most effective and beneficial. If you book an appointment with us and do not arrive, or you do not cancel the appointment by the specified deadline, we lose the time spent preparing for that appointment and may not have enough time to offer the appointment to another patient.
We know that things come up……cars break down, kids get sick, important travel commitments crop up at short notice. But a “no show” or late cancellation – particularly if they happen more than once – can affect the quality of care we are able to provide. We take pride in our work and don’t want this to happen.
Bookings and fees
When you first book with us we will usually email you your initial appointment confirmation with a Welcome Letter to the email address provided when you first contacted us by email or phone. Each time you make an appointment with us, you will receive an SMS appointment reminder 48 hours before the appointment time. Please respond to this SMS to confirm, cancel or reschedule your appointment.
The fee for your initial appointment will vary depending on the type of assessment, reporting and level of follow-up required. The fee you will be required to pay will be set out in our initial appointment confirmation email and must be paid in full, by cash, debit card, credit card and/or bank transfer on or before the date of the relevant appointment.
Private Paying Clients – Changes to Cancellations, booking changes and failure to attend due to COVID-19
We accept cancellations of bookings two days before an appointment. Please notify us by telephone or email.
If you fail to attend, or do not cancel the appointment two days before, you will be liable to pay 100% of the fee.
NDIS – Changes to Cancellation Rules due to COVID-19
- Effective immediately, NDIS participants will be required to give 10 business days’ notice for a cancellation if they want to avoid paying the full fee for a cancelled service. Participants will be charged 100 per cent of the agreed support price if they cancel a service at short notice.
- NDIS will temporarily increase price limits by 10% for Improved Daily Living Skills (Therapeutic Supports and Early Intervention Supports For Early Childhood). Participant plans are being automatically extended to ensure they continue to have access to funding. Your Service Agreement with Optiform does not need to be altered.
Please refer to the NDIS Price Guide for more information.