At Optiform, we focus on helping you to understand what support and services are available to you.

Our caseloads and waiting lists remain at capacity. You are welcome to complete our general enquiry form and we would also suggest contacting other local service providers.

You can also contact us by:

   Phone (03) 5334 4402
  Email reception@optiform.com.au

 Get Directions
109 Victoria Street
Ballarat East VIC 3350

 Get Directions
Suite 1/37 Albert Street
Sebastopol VIC 3356

Payment Options
Registered to provide services for people via Medicare, NDIS, TAC, DVA, Worksafe and Private Health Insurance.

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Enquiry Form

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ENQUIRIES (03) 5334 4402

Participant Rights and Responsibilities

Optiform endorses the Australian Charter of Healthcare Rights and we support the rights of Participants to whom we provide supports to:

  • access health care;
  • receive safe, high quality health care;
  • make choices about, comment on their health care needs and have their concerns considered and addressed where possible;
  • be shown respect and be treated with dignity and consideration;
  • be included in decisions that impact them;
  • be informed about services, treatment, options and costs in a clear and open way; and
  • privacy and confidentiality with respect to personal information.

Participants’ Rights

Optiform is committed to ethical practice and we support the rights of the Participants to whom we provide Supports to:

  • participate in community life;
  • fair and respectful treatment;
  • make choices, comments, offer suggestions, raise issues or complaints about Optiform’s services, policies or operations;
  • be shown respect with regard to property or assets;
  • request changes to the ways Optiform offers Supports, or change to a different service provider; and
  • receive clear information about Optiform’s Policies, Services and Supports.

Participants’ Responsibilities

Optiform requests Participants receiving our services to:

  • refrain from any violent or aggressive conduct;
  • treat Optiform employees appropriately and with respect at all times;
  • encourage their supporters to treat Optiform employees with respect and courtesy at all times;
  • provide open communication that allows Supports to be delivered and developed;
  • provide Optiform with the information that is necessary for us to safely and efficiently deliver Supports;
  • inform Optiform as soon as possible of any problems, concerns or complaints with the delivery or development of Supports;
  • inform Optiform if:
    • your NDIS plan is suspended or replaced with a new NDIS plan;
    • your plan payment method changes; or
    • you stop being a participant in the NDIS;
    • abide by Optiform’s policies on smoking, including no smoking near our employees or premises;
    • take reasonable care not to damage Optiform’s property or assets; and
    • notify Optiform if Supports are no longer required, either on a one-off or ongoing basis.
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